In line with Government guidelines for safe working during the COVID pandemic, access to our office is strictly by a pre-arranged appointment only, and only where absolutely necessary. We are open for business with some staff working in the office and others from home, they can still be contacted in the usual way either by telephone or email.

In respect of your pre-arranged appointment, if you develop symptoms of COVID, or have in the last 14 days come into contact with someone with COVID or symptoms of, we ask that you contact the office by telephone/email to arrange a new appointment or discuss if there is an appropriate alternative to your meeting.

The safety of our staff and clients is of paramount importance to us and so thank you for your continued co-operation during these unprecedented times.

Consumer Contract Disputes

Have you paid for something but found that it is faulty?  Maybe the quality is much lower than you were led to believe or it is simply not fit for purpose?

If you have tried to sort out the issue but found that the supplier or manufacturer is not taking the necessary action to resolve, we can advise you what your rights are.

These are 4 main statutes which cover consumer protection:

  • Sale and Supply of Goods Act 1994
  • Trade Descriptions Act 1968
  • Consumer Credit Act 1974
  • Consumer Rights Act 2015

We can explain how the legislation might apply to your particular situation and advise on the best course of action.

 

Do you have a copy of a contract?

Have you signed a contract in exchange for certain services to be provided to you or for goods to be supplied and now feel that the contract is not being fulfilled?  Have your goods or services not been delivered within a certain timeframe or is a product defective?  Has the supplier or manufacturer not resolved the problem?

If you have a contract, we will be able to assess it for you and understand whether it has been breached.   You will want to know what course of action is available to you and we can advise you across a whole range of contract dispute issues.

We can take you through the steps involved in seeking an end to the dispute and explain the different methods of resolution available.

Very often mediation or arbitration can help solve a contract dispute.  These are both common forms of what is known as Alternative Dispute Resolution which is used to refer to ways of solving a dispute without the need of going to court.

Our contract dispute solicitor, John Ward, is an accredited mediator and is therefore perfectly placed to help you reach a solution quickly and cost effectively.

If going to trial is necessary, we can fight on your behalf in the courtroom and help you get the best outcome.

If you have any questions about a contract dispute, please get in touch.

Contact a member of our team today

John Ward

Partner, Dispute Resolution

024 7653 1532